Platinum Valet Waste Solutions Terms & Conditions of Service

This is an agreement between you and Platinum Valet Waste Solutions (and its affiliates, “Platinum Valet Waste Solutions” or “we”). Before using Platinum Valet Waste Solutions, please read these Platinum Valet Waste Solutions Terms and Conditions of Service, the Platinum Valet Waste Solutions Privacy Notice, the Platinum Valet Waste Solutions Recurring Payment Terms and Conditions , and the other applicable rules, policies, and terms posted on the Platinum Valet Waste Solutions website or available through your Platinum Valet Waste Solutions app (collectively, this “Agreement”). By using Platinum Valet Waste Solutions, you agree to be bound by the terms of this Agreement. If you do not accept the terms of this Agreement, then you may not use Platinum Valet Waste Solutions.

You agree to have contracted with Platinum Valet Waste Solutions to perform the service of taking out and returning your waste and recycling cans at the address specified. You agree that this is a monthly Service Contract and you agree to pay Platinum Valet Waste Solutions monthly in advance of the services to be provided for that month.

For the purposes of these Platinum Valet Waste Solutions Terms and Conditions of Service:

“Platinum Valet Waste Solutions” means Platinum Valet Waste Solutions management service, including the Platinum Valet Waste Solutions app and other related services.

“Software” means all software (including any updates or new versions), and any related documentation, that we make available to you for use in connection with Platinum Valet Waste Solutions.

“Helpers” means persons employed or contracted by Platinum Valet Waste Solutions to provide Platinum Valet Waste Solutions can management service.

Home Access. By submitting your service subscription request online, you are authorizing Platinum Valet Waste Solutions and its helpers to access your property (or other location) that you designate for the purpose of taking out and returning your waste and recycling cans. By subscribing to our service, you are confirming that you have the right to authorize Platinum Valet Waste Solutions and its helpers to access the designated property. It is your responsibility to ensure that Platinum Valet Waste Solutions or its helpers have full access to your waste and recycling cans on the scheduled service dates. Should Platinum Valet Waste Solutions or its helpers arrive and be unable to provide service due to lack of access, you shall not be entitled to a credit or refund.

Service. Platinum Valet Waste Solutions or its helpers will take out your waste and/or recycling cans on your designated trash day. After your waste and/or recycling items have been picked-up, Platinum Valet Waste Solutions will return your cans to the original storage location. You agree that for a flat monthly fee Platinum Valet Waste Solutions will take out and return 1 waste can and 1 recycling can per week for 1 calendar month. That is 2 service visits per week for total of 8 visits per month.

Can Access. You must ensure Platinum Valet Waste Solutions or its helpers have access to your waste and recycling can on the scheduled service day, including: gate entry codes, lock combinations, security guard verification, and pets relocated from storage areas. If Platinum Valet Waste Solutions or its helpers are unable to access your waste or recycling cans for any reason, services will not be performed that week and you shall not be entitled to a credit or refund. Platinum Valet Waste Solutions reserves the right to decline its service for any reason.
Pricing. You agree to pay Platinum Valet Waste Solutions the current monthly recurring service fee plus applicable sales taxes. As of February 1, 2025, the monthly base service fee is $80.00 plus applicable sales taxes. Platinum Valet Waste Solutions reserves the right to increase or decrease the monthly service fee at any time and at its sole discretion.

Change in Price. Although Platinum Valet Waste Solutions makes every effort to remain as competitive as possible and offer the most reasonable prices, some cost increases to the service provided may be beyond our control. In the event that Platinum Valet Waste Solutions changes the monthly service fee, Platinum Valet Waste Solutions will provide you 2 months written notice of any change. As always you have option to cancel at any time if you do not agree with the change in price. If you choose not to cancel, you will be billed and charged the new recurring monthly service fee.

Billing. Services are billed on a monthly basis, in advance, at the beginning of each billing cycle. Unless a specific request is made to cancel the service, billing will continue on a recurring monthly basis. Payment is due on or before the first day of each period. No partial credits or refunds will be issued for any unused portion of the service during the billing cycle, regardless of the circumstances.

Applicable sales tax. All applicable local, State, and/or Federal taxes will be added to the current recurring monthly service fee.

Payment Terms. By accepting these terms and conditions you are electing to enroll in the Platinum Valet Waste Solutions Payment Plan and agree to the Platinum Valet Waste Solutions Recurring Payment Terms and Conditions. You hereby authorize Platinum Valet Waste Solutions to bill and charge the Payment Method and its associated Payment Account that you have specified according to the Payment Plan you have selected. Your Platinum Valet Waste Solutions can service will automatically renew at the end of each period selected in your Payment Plan (either monthly, every 6 months or every 12 months). Platinum Valet Waste Solutions will automatically charge the full amount of Payment to your Payment Method each time your can service renews, unless you cancel according to these terms and conditions.

Cancellation. To cancel service, you must provide a 30-day advanced notice prior to your next billing cycle by submitting a cancellation request at PlatinumValetWasteSolutions@proton.me except in circumstances where volume pricing has been granted. For accounts with volume pricing, cancellations of 50% or more of properties on service and/or closing of the account requires a 90-day advanced notice prior to your next billing cycle and must be done in writing to PlatinumValetWasteSolutions@proton.me No partial credits or refunds will be issued for any unused portion of the service during the billing cycle.

Pets. The homeowner/resident is responsible to contain and restrain their pets.

Vehicles. Platinum Valet Waste Solutions will make every effort to place you waste can and recycling with great care to a curbside location for city pick-up. In the event, that your vehicle or any other vehicles hits or knocks over your waste or recycling Platinum Valet Waste Solutions will not be held responsible in any way for any damage to the vehicle or cans.

Safety Issues: The homeowner/resident is responsible to maintain code compliance with the city on issues such as fencing and gates, backwash/waste lines and all other applicable safety issues.

Customer Satisfaction: Our goal is your complete satisfaction. In the event, that a job is not satisfactorily completed, it is the customer’s responsibility to notify Platinum Valet Waste Solutions within 7 days, (preferably sooner), so that we can look into the matter and resolve it quickly to your satisfaction.

Changes to Platinum Valet Waste Solutions. We may change, suspend, limit, or discontinue Platinum Valet Waste Solutions , or any part of it, at any time without notice. We may amend any of this Agreement’s terms at our sole discretion by posting the revised terms on the Platinum Valet Waste Solutions website. Your continued use of Platinum Valet Waste Solutions after the effective date of the revised Agreement constitutes your acceptance of the terms.

Contact Information. For help with Platinum Valet Waste Solutions or resolving other issues, please contact Customer Service at PlatinumValetWasteSolutions@proton.me

Short-Term Rental Liability Clause for HOA Fines. If the property signed up for service is designated for short-term rental use by the owner and not a primary residence, Platinum Valet Waste Solutions shall not be held liable for any notices, fines, or penalties issued by the Homeowner Association (HOA) related to the improper use, placement, or management of trash cans. The Customer assumes full responsibility for adhering to all HOA rules and regulations regarding trash cans and agrees to indemnify and hold Platinum Valet Waste Solutions harmless from any resulting consequences.

Disputes/Binding Arbitration. Any dispute or claim arising from or relating to this Agreement or Platinum Valet Waste Solutions is subject to the binding arbitration, governing law, disclaimer of warranties, limitation of liability, and all other terms in the Platinum Valet Waste Solutions Conditions of Use. By using Platinum Valet Waste Solutions, you agree to be bound by those terms.

Disclaimer. Under the terms of this agreement, Platinum Valet Waste Solutions will not be held responsible for any damage to your waste or recycling cans. Furthermore, Platinum Valet Waste Solutions shall not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse, or abuse. Platinum Valet Waste Solutions will not be held responsible for any damage caused to vehicles that may back-up or hit your waste or recycling cans in any way.

Recurring Payments Terms & Conditions

By accepting these terms and conditions through your election to enroll in the Payment Plan selected by you, you hereby authorize Platinum Valet Waste Solutions to bill and charge the Payment Method and its associated Payment Account that you have specified according to the Payment Plan you have selected.

Your Platinum Valet Waste Solutions can service will automatically renew at the end of each period selected in your Payment Plan (either monthly, every 6 months or every 12 months). Platinum Valet Waste Solutions will automatically charge the full amount of Payment to your Payment Method each time your can service renews, unless you cancel according to the terms and conditions stated below.

Payments, Payment Account and Payment Method. You agree that the Payment Method specified by you for automatic Payments to Platinum Valet Waste Solutions is, and will continue to be, an account that you own, and that you will maintain sufficient availability under your credit card limit, or sufficient funds in the account linked to your debit card or other mode of payment, as applicable, to make your Payments. The automatic charge to your Payment Method will occur on the Billing Date of the month(s) of payment according to your Payment Plan. In addition, Platinum Valet Waste Solutions may subscribe to an account updater service, which may be supported by your Payment Method issuer, such as your credit card provider or bank. If your Payment Account number or Payment Account expiration date changes, you understand and agree that your Payment Method issuer may notify Platinum Valet Waste Solutions of such changes in order for Platinum Valet Waste Solutions to update your Payment Account information on file and charge automatic Payments to your new Payment Account information.

Automatic Renewal. Your can service will continue for the length of the initial term you selected for your Payment Plan and at the end of your Payment Plan term, it will automatically renew for additional prepaid periods of the same length unless you choose to cancel prior to that renewal, or your Platinum Valet Waste Solutions can service is cancelled, terminated, or discontinued by you or by Platinum Valet Waste Solutions. Your Payment Method will automatically be charged at the rates in effect at the time of renewal.

Notification of Payments. With the exception of a confirmation email sent to you from Platinum Valet Waste Solutions confirming your selected Payment Plan, you may not receive any receipt of payment emails to your Email Account notifying you that a Payment has been made under the Payment Plan. Such confirmation email may be your only notification from Platinum Valet Waste Solutions regarding your Payments under the Payment Plan. You understand and agree that Platinum Valet Waste Solutions may not provide you with advance notification before a Payment is charged to your Payment Method.

Current Information. It is your responsibility to make sure that your Payment Method information and Email Account information are current at all times during the term of the Payment Plan.

Payment Method Declined. If any Payment charged to your Payment Method is declined, you authorize Platinum Valet Waste Solutions to make additional attempts each day for up to twenty (20) consecutive days thereafter to successfully charge your Payment Method, if possible under such Payment Method. If Platinum Valet Waste Solutions is unable to successfully charge your Payment Method after such time and you have a recurring Payment Plan, you authorize Platinum Valet Waste Solutions to reattempt Payment Method authorization as stated herein for two (2) additional consecutive months.

Cancellation. Cancellation of your Platinum Valet Waste Solutions can service shall be effective at the time of cancellation. Cancellation of your Platinum Valet Waste Solutions can service must be made on a Business Day and more than 1 month before the Billing Date, except in the case of special volume pricing, or your Payment Method will be charged for the then due Payment. Special volume pricing requires a minimum of 3 months advance notice of cancellation. If you cancel your enrollment for recurring Payments on a monthly Payment Plan, and you wish to remain a part of the Platinum Valet Waste Solutions service, you will be responsible for taking the appropriate action to pay the appropriate can service fees for the next month on or before the end of each month. Cancellation fees may apply if you cancel your Platinum Valet Waste Solutions service prior to the end of any minimum commitment period. Platinum Valet Waste Solutions reserves the right to waive any cancellation fee, in whole or in part, at its discretion. Platinum Valet Waste Solutions failure to enforce a cancellation fee or any other provisions of these Terms and Conditions shall not be construed as a waiver of the right to assert any such terms on any future occasion.

Messaging Terms & Conditions

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Platinum Valet Waste Solutions . Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Platinum Valet Waste Solutions. Platinum Valet Waste Solutions reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Platinum Valet Waste Solutions also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You can cancel any time by texting “STOP”. After you send the SMS message “STOP”, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Platinum Valet Waste Solutions again, just sign up as you did the first time and Platinum Valet Waste Solutions will start sending messages to you again.

Info

Text “HELP” at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at PlatinumValetWasteSolutions@protonmail.me

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at PlatinumValetWasteSolutions@protonmail.me The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please see our Terms and Conditions above.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.